Islamorada

Front Desk Supervisor
Date Posted: Apr 21, 2007
Company: Cheeca Lodge & Spa
Industry: Hotel
Job Location: US - FL - Islamorada
Bonus: No
Management Position: Yes
Entry Level Position: No
Description: Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, layout, decor, location, all room rates, special packages and promotions, daily house count & expected arrivals/departures.

Meet with departing Front Office staff/supervisor to review business status & follow up items.
Ensure that current information on rates, packages and promotions is available at the Front Office & that all staff is knowledgeable on such.
Review the daily business levels, anticipate critical situations & plan effective solutions to best expedite these situations.
Review the previous day's occupancy & room revenues; resolve discrepancies with Accounting.
Ensure that staff reports to work as scheduled. Document any late or absent employees & coordinate breaks for staff.
Constantly monitor staff performance in all phases of service & job functions, ensuring that all procedures are carried out to departmental standards.
Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations & assist whenever necessary to help alleviate the pressure & to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures & ensure availability of keys. Handle guest reports on theft from safe deposit boxes according to hotel procedures.
Monitor the staff's interaction with guests, ensuring prompt & courteous service; resolve discrepancies with respective personnel.
Observe guest reactions & confer frequently with staff to ensure guest satisfaction, anticipate guests' needs, respond promptly & acknowledge all guests, however busy & whatever time of day.
Monitor & handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
Requirements: High school graduate; college or hospitality school graduate preferred.
1 - 3 years experience as a Front Office Supervisor.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding, ability to communicate in a second language preferred
Ability to provide legible communication.
Familiarities with yield management and cost controls.
Previous experience with Springer Miller Systems software.
Ability to prioritize and organize work assignments, delegate work.
Ability to direct performance of staff and follow up with corrections where needed.
Ability to ascertain departmental training needs and provide such training.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Ability to remain calm and courteous with demanding/difficult guests and/or situations.
Ability to work without direct supervision.

Physical Requirements:
Ability to stand in once place for a minimum of 8 hrs per shift.
Ability to lift and carry luggage at a minimum of 30lbs.

Accommodation: No
Other: Full med, den, life, 401(k), PTO

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Holiday Isle was originally scheduled to be demolished this month, but that was rolled back to the summer, and then it was announced that reservations would be accepted throughout this year. Ceebraid Signal announced in a press release that weak sales forced them to switch gears after only two months, despite a lavish launch that included glossy full-page newspaper supplements for the planned Ocanos resort. Ocanos, the luxury condo-hotel resort slated to replace the sprawling Holiday Isle Resort in Islamorada, has announced it is scrapping the project.

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For more than a decade, viewers of Home & Garden Television shows have had a recurring dream - winning a new luxury home that the cable network builds, furnishes and gives away each year. From Maine to the Rockies to the Georgia coast, HGTV's "dream homes" have showcased high-end style and high-end locations.

Now it's the Upper Keys' turn.

On March 18, HGTV announced that the 12th annual Dream Home Giveaway will award a new, fully furnished, custom-designed bayfront home to one lucky winner in February 2008. The HGTV home will be in The Shore, a new enclave of eight island-style luxury homes to be built on Plantation Key, just south of Islamorada's Founders Park and shoreward of the Rain Barrell artists village. Prices weren't available, but they likely in the multimillion-dollar category.

HGTV's house, according to the contest Web site, is designated "The Albright." It will have deep porches with views of the Gulf and the development's central pool. Marketing materials for The Shore show similarly styled bayfront houses, designated with famous sporting and fishing names: Hommell, Knowles, Navarre, Pope, Wightman, Brewer and Brothers.

The Shore's Web site says the development will have 275 feet of private sandy beach and boat slips for the exclusive use of homeowners.

The 2007 dream home was built in Winter Park, Colo., said Emily Yarborough, public relations manager for HGTV, and was worth more than $2.5 million. Viewers submitted more than 41 million entries for the drawing for that home, Yarborough said. The winner is selected by random drawing.

An hour-long show about the Islamorada 2008 dream house, which HGTV will probably tape in September, will premier on Jan. 1, 2008. The home will also be presented that day on the network's Web site, www.hgtv.com. "This is our first tropical location," she said of the Islamorada property. "We look for dream-like locations."

The sweepstakes period when entries are accepted will be Jan. 1 until Feb. 18, 2008, Yarborough said. People can enter the drawing online once a day during that time.


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